myems/myems-api/reports/ticket.py

606 lines
21 KiB
Python

import falcon
import simplejson as json
import mysql.connector
import config
import uuid
import re
from core.useractivity import user_logger, access_control
import requests
def login():
url = "http://172.16.203.116/api/v1.0/login"
payload = json.dumps({
"username": "user",
"password": "123456",
"type": "account"
})
headers = {
'Content-Type': 'application/json',
}
session = requests.session()
response = session.post(url, headers=headers, data=payload)
status = response.status_code
if status == 200:
return session
return None
class TicketTypeCollection:
@staticmethod
def __init__():
""""Initializes ContactCollection"""
pass
@staticmethod
def on_options(req, resp):
resp.status = falcon.HTTP_200
@staticmethod
def on_get(req, resp):
cnx = mysql.connector.connect(**config.loonflow)
cursor = cnx.cursor()
query = (" SELECT id, name, description, display_form_str "
" FROM workflow_workflow "
" ORDER BY id ")
cursor.execute(query)
rows = cursor.fetchall()
cursor.close()
cnx.close()
result = list()
if rows is not None and len(rows) > 0:
for row in rows:
meta_result = {"id": row[0],
"name": row[1],
"description": row[2],
"display_form_str": row[3]}
result.append(meta_result)
resp.text = json.dumps(result)
class TicketListCollection:
@staticmethod
def __init__():
""""Initializes ContactCollection"""
pass
@staticmethod
def on_options(req, resp):
resp.status = falcon.HTTP_200
@staticmethod
def on_get(req, resp):
cnx = mysql.connector.connect(**config.loonflow)
cursor = cnx.cursor()
query = (" SELECT id, name "
" FROM workflow_workflow "
" ORDER BY id ")
cursor.execute(query)
workflow_rows = cursor.fetchall()
workflow_result = {}
if workflow_rows is not None and len(workflow_rows) > 0:
for row in workflow_rows:
workflow_result[row[0]] = row[1]
query = (" SELECT id, name "
" FROM workflow_state "
" ORDER BY id ")
cursor.execute(query)
workflow_state_rows = cursor.fetchall()
workflow_state_result = {}
if workflow_state_rows is not None and len(workflow_state_rows) > 0:
for row in workflow_state_rows:
workflow_state_result[row[0]] = row[1]
query = (" SELECT id, title, workflow_id, sn, state_id, creator, gmt_created, gmt_modified "
" FROM ticket_ticketrecord "
" ORDER BY id DESC")
cursor.execute(query)
rows = cursor.fetchall()
cursor.close()
cnx.close()
result = list()
if rows is not None and len(rows) > 0:
for row in rows:
meta_result = {"id": row[0],
"title": row[1],
"ticket_type": workflow_result.get(row[2]),
"sn": row[3],
"state": workflow_state_result.get(row[4]),
"creator": row[5],
"gmt_created": str(row[6]),
"gmt_modified": str(row[7])
}
result.append(meta_result)
resp.text = json.dumps(result)
class TicketApplicationItem:
@staticmethod
def __init__():
""""Initializes ContactCollection"""
pass
@staticmethod
def on_options(req, resp, id_):
resp.status = falcon.HTTP_200
@staticmethod
def on_get(req, resp, id_):
if not id_.isdigit() or int(id_) <= 0:
raise falcon.HTTPError(falcon.HTTP_400, '400 Bad Request')
result = {
"id": None,
"name": None,
"transition_id": None,
"workflow_id": int(id_),
"fields": []
}
cnx = mysql.connector.connect(**config.loonflow)
cursor = cnx.cursor()
# Get workflow transition id: only the first line
query = (" SELECT id, name, transition_type_id, source_state_id, destination_state_id "
" FROM workflow_transition"
" WHERE workflow_id = %s "
" ORDER BY id ")
cursor.execute(query, (id_,))
rows = cursor.fetchall()
if rows is not None and len(rows) > 0:
row = rows[0]
result['transition_id'] = row[0]
# Get workflow custom field
query = (" SELECT id, field_type_id, field_key, field_name, order_id, default_value, description, "
" field_template, boolean_field_display "
" FROM workflow_customfield"
" WHERE workflow_id = %s "
" ORDER BY id ")
cursor.execute(query, (id_,))
rows = cursor.fetchall()
field_result = {}
field_types = {
5: 'input',
55: 'text_area',
}
if rows is not None and len(rows) > 0:
for row in rows:
field_key = row[2]
field_result[field_key] = {
'id': row[0],
'field_type_id': row[1],
'field_key': row[2],
'field_name': row[3],
'order_id': row[4],
'default_value': row[5],
'description': row[6],
'field_template': row[7],
'boolean_field_display': row[8],
'field_type': field_types.get(row[1]),
}
# Get workflow start state
query = (" SELECT id, name, state_field_str "
" FROM workflow_state "
" WHERE workflow_id = %s and type_id = 1"
" ORDER BY id ")
cursor.execute(query, (id_,))
row = cursor.fetchone()
workflow_state_id = None
workflow_state_name = None
state_field_str = None
fields = []
if row is not None and len(row) > 0:
workflow_state_id = row[0]
workflow_state_name = row[1]
state_field_str = json.loads(row[2])
for key in state_field_str.keys():
if key == "title":
fields.append(
{
"id": 0,
"field_type_id": 5,
"field_key": "title",
"field_name": "标题",
"order_id": 20,
"default_value": None,
"description": "",
"field_template": "",
'field_type': field_types.get(5),
}
)
if key in field_result.keys():
fields.append(field_result[key])
else:
continue
result['id'] = workflow_state_id
result['name'] = workflow_state_name
result['fields'] = fields
resp.text = json.dumps(result)
@staticmethod
def on_post(req, resp, id_):
"""Handles POST requests"""
try:
raw_json = req.stream.read().decode('utf-8')
except Exception as ex:
raise falcon.HTTPError(falcon.HTTP_400, title='API.ERROR', description=ex)
"""
{
"title": "测试维修",
"long_field": "测试维修",
"transition_id": 29,
"workflow_id": 4
}"""
new_values = json.loads(raw_json)
checked_fields = [
{
"name": "transition_id",
"type": int
},
{
"name": "workflow_id",
"type": int
},
]
for field in checked_fields:
_name = field['name']
_type = field['type']
if _name not in new_values.keys() or \
not isinstance(new_values[_name], _type) or \
len(str(new_values[_name])) == 0:
raise falcon.HTTPError(falcon.HTTP_400, title='API.BAD_REQUEST',
description='API.INVALID_FIELD' + _name)
payload = new_values
session = login()
url = 'http://172.16.203.116/api/v1.0/tickets'
headers = {
'Content-Type': 'application/json',
}
resp = session.post(url, headers=headers, data=json.dumps(payload))
content = json.loads(resp.text)
print("content", content)
new_ticket_id = content.get('ticket_id')
print(resp.status_code)
if resp.status_code != 200:
raise falcon.HTTPError(falcon.HTTP_400, title='API.BAD_COOKIE',
description='API.INVALID_STATUS_CODE:' + str(resp.status_code))
resp.status = falcon.HTTP_201
resp.location = '/tickets/' + str(new_ticket_id)
class TicketAgentListCollection:
@staticmethod
def __init__():
""""Initializes ContactCollection"""
pass
@staticmethod
def on_options(req, resp):
resp.status = falcon.HTTP_200
@staticmethod
def on_post(req, resp):
try:
raw_json = req.stream.read().decode('utf-8')
except Exception as ex:
raise falcon.HTTPError(falcon.HTTP_400, title='API.ERROR', description=ex)
"""
{
"user_name": "admin",
}"""
new_values = json.loads(raw_json)
checked_fields = [
{
"name": "user_name",
"type": str
},
]
for field in checked_fields:
_name = field['name']
_type = field['type']
if _name not in new_values.keys() or \
not isinstance(new_values[_name], _type) or \
len(str(new_values[_name])) == 0:
raise falcon.HTTPError(falcon.HTTP_400, title='API.BAD_REQUEST',
description='API.INVALID_FIELD' + _name)
payload = new_values
user_name = payload['user_name']
cnx = mysql.connector.connect(**config.loonflow)
cursor = cnx.cursor()
# Get Ticket ids
query = (" SELECT id, ticket_id "
" FROM ticket_ticketuser "
" WHERE in_process = 1 and worked = 0 "
" ORDER BY id DESC ")
cursor.execute(query)
rows = cursor.fetchall()
ticket_ids = []
if rows is not None and len(rows) > 0:
for row in rows:
ticket_id = row[1]
ticket_ids.append(ticket_id)
query = (" SELECT id, name "
" FROM workflow_workflow "
" ORDER BY id ")
cursor.execute(query)
workflow_rows = cursor.fetchall()
workflow_result = {}
if workflow_rows is not None and len(workflow_rows) > 0:
for row in workflow_rows:
workflow_result[row[0]] = row[1]
query = (" SELECT id, name "
" FROM workflow_state "
" ORDER BY id ")
cursor.execute(query)
workflow_state_rows = cursor.fetchall()
workflow_state_result = {}
if workflow_state_rows is not None and len(workflow_state_rows) > 0:
for row in workflow_state_rows:
workflow_state_result[row[0]] = row[1]
query = (" SELECT id, title, workflow_id, sn, state_id, creator, gmt_created, gmt_modified "
" FROM ticket_ticketrecord "
" WHERE participant = %s "
" ORDER BY id DESC ")
cursor.execute(query, (user_name, ))
rows = cursor.fetchall()
cursor.close()
cnx.close()
result = list()
if rows is not None and len(rows) > 0:
for row in rows:
_id = row[0]
if _id not in ticket_ids:
continue
meta_result = {"id": row[0],
"title": row[1],
"ticket_type": workflow_result.get(row[2]),
"sn": row[3],
"state": workflow_state_result.get(row[4]),
"creator": row[5],
"gmt_created": str(row[6]),
"gmt_modified": str(row[7])
}
result.append(meta_result)
resp.text = json.dumps(result)
class ContactItem:
@staticmethod
def __init__():
""""Initializes ContactItem"""
pass
@staticmethod
def on_options(req, resp, id_):
resp.status = falcon.HTTP_200
@staticmethod
def on_get(req, resp, id_):
if not id_.isdigit() or int(id_) <= 0:
raise falcon.HTTPError(falcon.HTTP_400, title='API.BAD_REQUEST',
description='API.INVALID_CONTACT_ID')
cnx = mysql.connector.connect(**config.myems_system_db)
cursor = cnx.cursor()
query = (" SELECT id, name, uuid, email, phone, description "
" FROM tbl_contacts "
" WHERE id = %s ")
cursor.execute(query, (id_,))
row = cursor.fetchone()
cursor.close()
cnx.close()
if row is None:
raise falcon.HTTPError(falcon.HTTP_404, title='API.NOT_FOUND',
description='API.CONTACT_NOT_FOUND')
result = {"id": row[0],
"name": row[1],
"uuid": row[2],
"email": row[3],
"phone": row[4],
"description": row[5]}
resp.text = json.dumps(result)
@staticmethod
@user_logger
def on_delete(req, resp, id_):
access_control(req)
if not id_.isdigit() or int(id_) <= 0:
raise falcon.HTTPError(falcon.HTTP_400, title='API.BAD_REQUEST',
description='API.INVALID_CONTACT_ID')
cnx = mysql.connector.connect(**config.myems_system_db)
cursor = cnx.cursor()
cursor.execute(" SELECT name "
" FROM tbl_contacts "
" WHERE id = %s ", (id_,))
if cursor.fetchone() is None:
cursor.close()
cnx.close()
raise falcon.HTTPError(falcon.HTTP_404, title='API.NOT_FOUND',
description='API.CONTACT_NOT_FOUND')
# check relation with shopfloors
cursor.execute(" SELECT id "
" FROM tbl_shopfloors "
" WHERE contact_id = %s ", (id_,))
rows_shopfloors = cursor.fetchall()
if rows_shopfloors is not None and len(rows_shopfloors) > 0:
cursor.close()
cnx.close()
raise falcon.HTTPError(falcon.HTTP_400,
title='API.BAD_REQUEST',
description='API.THERE_IS_RELATION_WITH_SHOPFLOORS')
# check relation with spaces
cursor.execute(" SELECT id "
" FROM tbl_spaces "
" WHERE contact_id = %s ", (id_,))
rows_spaces = cursor.fetchall()
if rows_spaces is not None and len(rows_spaces) > 0:
cursor.close()
cnx.close()
raise falcon.HTTPError(falcon.HTTP_400,
title='API.BAD_REQUEST',
description='API.THERE_IS_RELATION_WITH_SPACES')
# check relation with stores
cursor.execute(" SELECT id "
" FROM tbl_stores "
" WHERE contact_id = %s ", (id_,))
rows_stores = cursor.fetchall()
if rows_stores is not None and len(rows_stores) > 0:
cursor.close()
cnx.close()
raise falcon.HTTPError(falcon.HTTP_400,
title='API.BAD_REQUEST',
description='API.THERE_IS_RELATION_WITH_STORES')
# check relation with tenants
cursor.execute(" SELECT id "
" FROM tbl_tenants "
" WHERE contact_id = %s ", (id_,))
rows_tenants = cursor.fetchall()
if rows_tenants is not None and len(rows_tenants) > 0:
cursor.close()
cnx.close()
raise falcon.HTTPError(falcon.HTTP_400,
title='API.BAD_REQUEST',
description='API.THERE_IS_RELATION_WITH_TENANTS')
cursor.execute(" DELETE FROM tbl_contacts WHERE id = %s ", (id_,))
cnx.commit()
cursor.close()
cnx.close()
resp.status = falcon.HTTP_204
@staticmethod
@user_logger
def on_put(req, resp, id_):
"""Handles PUT requests"""
access_control(req)
try:
raw_json = req.stream.read().decode('utf-8')
except Exception as ex:
raise falcon.HTTPError(falcon.HTTP_400, title='API.EXCEPTION', description=ex)
if not id_.isdigit() or int(id_) <= 0:
raise falcon.HTTPError(falcon.HTTP_400, title='API.BAD_REQUEST',
description='API.INVALID_CONTACT_ID')
new_values = json.loads(raw_json)
if 'name' not in new_values['data'].keys() or \
not isinstance(new_values['data']['name'], str) or \
len(str.strip(new_values['data']['name'])) == 0:
raise falcon.HTTPError(falcon.HTTP_400, title='API.BAD_REQUEST',
description='API.INVALID_CONTACT_NAME')
name = str.strip(new_values['data']['name'])
if 'email' not in new_values['data'].keys() or \
not isinstance(new_values['data']['email'], str) or \
len(str.strip(new_values['data']['email'])) == 0:
raise falcon.HTTPError(falcon.HTTP_400, title='API.BAD_REQUEST',
description='API.INVALID_EMAIL')
email = str.lower(str.strip(new_values['data']['email']))
match = re.match(r'^[_a-z0-9-]+(\.[_a-z0-9-]+)*@[a-z0-9-]+(\.[a-z0-9-]+)*(\.[a-z]{2,4})$', email)
if match is None:
raise falcon.HTTPError(falcon.HTTP_400, title='API.BAD_REQUEST',
description='API.INVALID_EMAIL')
if 'phone' not in new_values['data'].keys() or \
not isinstance(new_values['data']['phone'], str) or \
len(str.strip(new_values['data']['phone'])) == 0:
raise falcon.HTTPError(falcon.HTTP_400, title='API.BAD_REQUEST',
description='API.INVALID_USER_PHONE')
phone = str.strip(new_values['data']['phone'])
if 'description' in new_values['data'].keys() and \
new_values['data']['description'] is not None and \
len(str(new_values['data']['description'])) > 0:
description = str.strip(new_values['data']['description'])
else:
description = None
cnx = mysql.connector.connect(**config.myems_system_db)
cursor = cnx.cursor()
cursor.execute(" SELECT name "
" FROM tbl_contacts "
" WHERE id = %s ", (id_,))
if cursor.fetchone() is None:
cursor.close()
cnx.close()
raise falcon.HTTPError(falcon.HTTP_404, title='API.NOT_FOUND',
description='API.CONTACT_NOT_FOUND')
cursor.execute(" SELECT name "
" FROM tbl_contacts "
" WHERE name = %s AND id != %s ", (name, id_))
if cursor.fetchone() is not None:
cursor.close()
cnx.close()
raise falcon.HTTPError(falcon.HTTP_400, title='API.BAD_REQUEST',
description='API.CONTACT_NAME_IS_ALREADY_IN_USE')
update_row = (" UPDATE tbl_contacts "
" SET name = %s, email = %s, "
" phone = %s, description = %s "
" WHERE id = %s ")
cursor.execute(update_row, (name,
email,
phone,
description,
id_,))
cnx.commit()
cursor.close()
cnx.close()
resp.status = falcon.HTTP_200