fixed the bug

myems-api/reports/ticket.py

@@ -338,6 +338,20 @@ class TicketAgentListCollection:
         cnx = mysql.connector.connect(**config.loonflow)
         cursor = cnx.cursor()
 
+        # Get Ticket ids
+        query = (" SELECT id, ticket_id   "
+                 " FROM ticket_ticketuser "
+                 " WHERE in_process = 1 and worked = 0 "
+                 " ORDER BY id DESC ")
+        cursor.execute(query)
+        rows = cursor.fetchall()
+
+        ticket_ids = []
+        if rows is not None and len(rows) > 0:
+            for row in rows:
+                ticket_id = row[1]
+                ticket_ids.append(ticket_id)
+
         query = (" SELECT id, name   "
                  " FROM workflow_workflow "
                  " ORDER BY id ")
@@ -372,6 +386,9 @@ class TicketAgentListCollection:
         result = list()
         if rows is not None and len(rows) > 0:
             for row in rows:
+                _id = row[0]
+                if _id not in ticket_ids:
+                    continue
                 meta_result = {"id": row[0],
                                "title": row[1],
                                "ticket_type": workflow_result.get(row[2]),