add the agent ticket api

myems-api/app.py

@@ -127,6 +127,17 @@ api.add_route('/ticket/list/intervention',
 # My Application: Get Ticket Status
 api.add_route('/ticket/status/{id_}',
               ticket.TicketStatusItem())
+
+api.add_route('/ticket/fields/{id_}',
+              ticket.TicketFieldItem())
+
+api.add_route('/ticket/transition/{id_}',
+              ticket.TicketTransitionItem())
+
+# Patch the agent ticket
+api.add_route('/ticket/agent/{id_}',
+              ticket.TicketAgentItem())
+
 ########################################################################################################################
 # Routes for System Core
 ########################################################################################################################

myems-api/reports/ticket.py

@@ -7,8 +7,8 @@ import re
 from core.useractivity import user_logger, access_control
 import requests
 
-BASE_API = 'http://172.16.203.116/'
+# BASE_API = 'http://172.16.203.116/'
-# BASE_API = 'http://192.168.1.4/'
+BASE_API = 'http://192.168.1.4/'
 
 
 def login():
@@ -745,6 +745,86 @@ class TicketStatusItem:
         resp.location = '/tickets/' + str(new_ticket_id)
 
 
+class TicketFieldItem:
+    @staticmethod
+    def __init__():
+        """"Initializes ContactCollection"""
+        pass
+
+    @staticmethod
+    def on_options(req, resp, id_):
+        resp.status = falcon.HTTP_200
+
+    @staticmethod
+    def on_get(req, resp, id_):
+        if not id_.isdigit() or int(id_) <= 0:
+            raise falcon.HTTPError(falcon.HTTP_400, '400 Bad Request')
+
+        ticket_id = int(id_)
+        session = login()
+        url = BASE_API + "api/v1.0/tickets/" + id_
+        headers = {
+            'Content-Type': 'application/json',
+        }
+        get_resp = session.get(url, headers=headers)
+        content = json.loads(get_resp.text)
+        print("TicketFieldItem content", content)
+        resp.text = json.dumps(content)
+
+
+class TicketTransitionItem:
+    @staticmethod
+    def __init__():
+        """"Initializes ContactCollection"""
+        pass
+
+    @staticmethod
+    def on_options(req, resp, id_):
+        resp.status = falcon.HTTP_200
+
+    @staticmethod
+    def on_get(req, resp, id_):
+        if not id_.isdigit() or int(id_) <= 0:
+            raise falcon.HTTPError(falcon.HTTP_400, '400 Bad Request')
+
+        ticket_id = int(id_)
+        session = login()
+        url = BASE_API + "api/v1.0/tickets/" + id_ + "/transitions"
+        headers = {
+            'Content-Type': 'application/json',
+        }
+        get_resp = session.get(url, headers=headers)
+        content = json.loads(get_resp.text)
+        print("TicketFieldItem content", content)
+        resp.text = json.dumps(content)
+
+
+class TicketAgentItem:
+    @staticmethod
+    def __init__():
+        """"Initializes ContactCollection"""
+        pass
+
+    @staticmethod
+    def on_options(req, resp, id_):
+        resp.status = falcon.HTTP_200
+
+    @staticmethod
+    def on_patch(req, resp, id_):
+        if not id_.isdigit() or int(id_) <= 0:
+            raise falcon.HTTPError(falcon.HTTP_400, '400 Bad Request')
+
+        ticket_id = int(id_)
+        session = login()
+        url = BASE_API + "api/v1.0/tickets/" + id_
+        headers = {
+            'Content-Type': 'application/json',
+        }
+        get_resp = session.patch(url, headers=headers)
+        content = json.loads(get_resp.text)
+        print("TicketAgentItem content", content)
+        resp.text = json.dumps(content)
+
 class ContactItem:
     @staticmethod
     def __init__():